Reference sheet · prints on one page
First 60 Seconds — Client Call Cheat Sheet
The four beats, the read-back, and the sound pair that gives you away. Keep it next to the laptop.
The four beats (say them in this order)
| Beat | Say this | Hear |
|---|---|---|
| 1 Greet | “Good morning, sir. How are you doing?” | |
| 2 Identify | “This is Altamash, calling from the studio.” | |
| 3 Purpose | “I'm calling about the Zaira Furnishing website.” | |
| 4 Permission | “Is this a good time, or should I call back later?” |
Pattern for beat 3: I'm calling about + noun. Product, price list, photos, invoice, delivery date — same frame, new noun. Never build a new sentence.
Read-back (after every requirement)
| Situation | Say this | Hear |
|---|---|---|
| Short requirement | “So just to confirm, you want the curtains section first. Right?” | |
| Long requirement | “Let me repeat that back, just to be sure I got it right.” | |
| Messy, many items | “Let me summarise. Three things: product list, photos, and the price page.” | |
| Client asks something new | “That's a good question. Give me a second.” | |
| You cannot answer now | “I'll check that and get back to you by evening.” |
Closing the call
- “To summarise, I'll send the price list today and start the homepage tomorrow.”
- “Anything else you want me to add, sir?”
- “Thank you for your time. I'll message you on WhatsApp with the update.”
V and W — the pair that gives you away
| Sound | Mouth | Your words |
|---|---|---|
| /v/ | Top teeth on the bottom lip, lip buzzes. | video, verify, virtual, very, save |
| /w/ | Lips round like a kiss, teeth touch nothing. | website, wallpaper, we, would, work |
Practice line, three times — slow, normal, fast:
“I will verify the video on the website very well.”
Voice-note templates (friends and clients)
| Who | Say this |
|---|---|
| Friend | Hey, how are you? Quick thing — I'm working on a furnishing website for a client. It's curtains, wallpaper and mattresses. I still have to finish the price page. What are you working on? |
| Client, update | Good evening sir. Quick update on the website. The homepage is ready. I'm waiting for the mattress photos from your side. Once you send them, I'll finish in two days. |
| Client, delay | Sir, I have one update. The photo editing is taking one extra day. I'll send the final link on Thursday evening. Sorry for the small delay. |
| Client, money | Sir, the first milestone is complete. Can you please release the payment? I'll send the invoice on WhatsApp right now. |
Record one of these as a voice note before you send it. Playing it back is the cheapest feedback you will ever get.
Seven-day log — tick what you actually did out loud
| Day | Four-beat opener | Read-back | Voice note | V/W line | What felt hard |
|---|---|---|---|---|---|
| Mon | |||||
| Tue | |||||
| Wed | |||||
| Thu | |||||
| Fri | |||||
| Sat | |||||
| Sun |
Bring this sheet to the next session. The “what felt hard” column is what decides the next lesson.